Intercom MCP: Documentation
Updated:
Connection
Hosted endpoint: https://mcp.intercom.com/mcp (Streamable HTTP). Auth: OAuth login with an Intercom account, or a static workspace API token (Settings → Developer → API keys). Only works with workspaces physically hosted in Intercom's US region — EU/AU aren't supported yet.
Tools
Six read-only tools: search and fetch (general workspace search), search_conversations and get_conversation (support conversations and their content), search_contacts and get_contact (contacts and their record). Sending messages or modifying data isn't supported.
Agent flow
"Find today's conversations about refunds and show their status", "find the contact by email and show their conversations", "summarize unresolved tickets from this week".
Pricing
Requires a paid Intercom plan with workspace access — the MCP itself is included in the subscription, no separate charge. Confirm your account is US-hosted first.
Note
An official Intercom product, read-only. If the workspace isn't US-hosted, the endpoint returns an access error — worth checking the region before connecting.